Shipping Policy

Business days are Monday - Friday

Most orders are packaged and ready to ship within 1-3 business days.

We will use the provided shipping information that you give us when you complete your order. We are not held accountable if you mistype something or forget to put the full address in. Please check your order confirmation to assure that it is correct. If it is not, please let us know as soon as possible before the order is shipped out. 

If your our shipment gets sent back to us for whatever reason and you still want it, you are obligated to pay FULL shipping to have it reshipped. We will send an invoice to the provided email for the exact shipping. 

Damaged items:

All orders are packaged with care to ensure your order arrives in mint condition. Unfortunately, handling during shipment is out of our control, and on rare occasion, orders get damaged. 

Evolved Freeze Dried Candy offers a full replacement on products determined to be too damaged for consumption.

To file a claim for a damaged item please email us "Damaged Package", you will need to provide photos of the damaged product to support your claim and determine eligibility for replacement. These conditions are subject to change without notice.

Missing Mail

The US Postal service advises customers to search all areas where mail could be left and also ask their neighbors if they received their package. If the package is not located, it is recommended that you contact your local post office asap. You can find the local phone number and address  here 

When you make contact with usps, ask the postal supervisor to consult the carrier on your route about your package and your delivery address. 
You must complete the missing mail search online for claim documentation:
If the package was misdelivered it takes 5-7 days for usps to redeliver per their website.  You can file a service request by clicking the “contact us” link at usps and completing the information. 

We ship Monday-Friday, except on Holidays! We reserve all right to modify or change our days of operation.